Read your alerts, check whether an email or SMS actually went out, and choose which alerts reach your email, all from one page.
Who can use it — Anyone with the "manage my notifications" permission, which every standard role includes. See Roles & Permissions for how access is set.
Where to find it — My Workspace → My Notifications in the sidebar. It's in the Civil, Trade and Tender suites. The bell at the top of the screen shows your unread count.
How to use it
The page has four tabs: Inbox, Archived, Delivery Log and Settings.
Inbox
Your in-app notifications, newest first, refreshed about every 30 seconds.
- Category pills — All, Allocation, Compliance, Fleet, HR, Broadcasts and Other filter the list and show a count for each. A second toggle switches between All, Unread and Read.
- Each row shows an icon for its category, the title, a short preview and when it arrived. A blue dot marks unread items.
- Some rows carry a shortcut such as Open shift, Start training, Review, Acknowledge, Open review, View SDS or View timesheets.
- View opens the full notification. For a broadcast, that's the message and any attachments. Opening it marks it as read.
- Archive moves a notification to the Archived tab.
- Select several rows for Mark Read, Archive or Delete. Delete asks you to confirm, and can't be undone.
- Mark All Read clears every unread item. The confirmation message has an Undo button for a short time afterwards.
Archived
Notifications you've archived. Unarchive puts one back in your Inbox. You can also unarchive or delete several at once.
Delivery Log
The record of what was sent to you by Email or SMS. In-app notifications aren't listed here. Columns are Type, Channel, Destination, Status (Queued, Sent, Delivered or Failed) and Sent At. You can filter by Channel or Status.
Settings
- Send me emails — the master switch for routine email alerts. It saves as soon as you change it, and it may be off when you first start. If it's off, you still see everything in the app.
- How channels work — In-App is always available. Email is yours to control. Push follows in-app on any device where you've turned it on. SMS is assigned by your workspace admin only.
- Push notifications on this device — turns push on or off for the browser or device you're using.
- Inbox clean-up — folded away, with Keep notifications in my inbox for set to 30 days unless you change it. The options run from 7 days to 1 year, or Keep forever. Older notifications, read or unread, inbox or archived, are permanently deleted overnight. Your Delivery Log is kept separately.
- Alert list — grouped by category, each with a summary like "Email on for 2 of 4". Each row has a name, a description, an In-App · Always on badge and, where the alert allows it, an Email tick box. Some alerts are in-app only.
- Other alerts in this workspace — folded away at the bottom. These don't currently reach you. They move up if someone assigns them to you.
Select Save Preferences to apply your tick boxes. The message that appears lists what changed.
If you can change workspace settings, you'll also see Show technical names, which shows the underlying alert names. It's useful when troubleshooting.
Getting alerts by email
For an alert to reach your inbox, two things must be on:
- Send me emails at the top of Settings.
- The Email tick box for that alert, followed by Save Preferences.
A few messages about a decision on your own request, such as an approved or rejected leave request or work log, are emailed to you regardless of these settings.
Connected pages
- My Profile — your personal details and security. Its Personal Details tab links straight to these settings.
- Notification Manager — the workspace-wide setup: who receives which alerts, and SMS assignment. This page controls only your own inbox and preferences.
- Broadcasts — messages from managers that arrive here.
- Team Approvals — where approvers set their reminders.
Tips & common mistakes
- Unticking Email for an alert doesn't stop it appearing in your Inbox. In-app delivery is always on.
- Ticked Email but nothing arrives? Check Send me emails is on, then check the Delivery Log to see whether it went out and whether it failed.
- Can't find SMS next to an alert? It's not a personal setting. Your workspace admin assigns SMS, and you can't turn it off here.
- Don't rely on Archived for long-term keeping. The Inbox clean-up removes archived notifications too. Choose a longer period or Keep forever if you want them kept.
Approval reminders
If you approve work, the reminder of what's waiting on you is set on Team Approvals, with the Reminders button: which days, what time, and whether by email. This page is for alerts as things happen.